You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Where designs have been signed off prior to despatch we cannot accept any returns based on design changes required after sign off.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Alternatively you may email us directly to firstname.lastname@example.org stating your Invoice Number , company name and contact details and we will endeavour to reply within 24 hours.
Products should be returned to Lean 5S Products UK, Ford Mill, The Street, Little Chart, TN27 0QA. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund (unless goods are damaged, see “Damaged goods” section above).
Please email email@example.com if you need any further information or assistance.